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E-BON App

Pair a device

Name a discovered fiscal printer, pick its protocol, and save it to your device list — including how cloud sync works and what to do when it fails.

The Device Pairing screen is where you finish setting up a fiscal printer after the app has discovered it. You give the device a name, optionally tag it with a location, pick the right protocol, and save. The app stores the device locally first, then registers it with your organization in the cloud.

This page explains every field on the screen, what happens when you tap Pair Device, and how to recover if cloud sync fails.

Before you start

You reach this screen in one of two ways:

  • Tap a row on the Device Discovery screen after a Bluetooth or network scan finds your printer.
  • Fill in the Manual Connect form when discovery does not find your device.

Either way, the screen opens with the device's identity already filled in. You only need to confirm a few fields and tap save.

Pair a new device

Confirm the device info

The Device Info card shows what the app already knows about the printer:

  • Name — the name reported by the device during discovery.
  • MAC Address — the Bluetooth address. Empty for network printers.
  • Signal — the Bluetooth signal strength in dBm (Bluetooth devices only).
  • Suggested Protocol — the protocol the app guessed based on the device name or network port.

These fields are read-only. If anything looks wrong, go back and re-run discovery.

Name your device

In the Configure card, give the device a name you will recognize in the device list.

  • Device Name — for example, Front Counter Printer or Bar Receipt Printer. Pick something specific so staff can tell which printer is which.
  • Location (optional) — a free-text label such as Main Store or Terrace. Useful when your business has more than one room or location.
Both fields accept any text. Pick names that match how staff describe the printers out loud.

Choose the protocol

Tap a chip in the Protocol strip to tell the app how to talk to your printer. The available protocols are:

  • Datecs Compact
  • Datecs Professional
  • Datecs Extended
  • Daisy
  • Daisy RO
  • Eltrade
  • Incotex
  • Tremol
  • Tremol V2
  • MF/JE
  • Custom

If discovery suggested a protocol, that chip starts selected. Otherwise the app defaults to Datecs Compact — change it if your printer is a different brand.

Pick the protocol that matches the printer model on the box. The wrong protocol means the printer will not respond when you try to print a receipt.

Tap Pair Device

When you tap Pair Device, the app:

  1. Saves the device to your local device list.
  2. Registers it with your organization in the cloud.
  3. Claims it for this app installation so other devices in the organization know who controls it.

You will see a Registering with cloud… spinner while this runs. When it finishes, a green checkmark appears with the label Device Paired!.

Reconnect after a cloud sync warning

If the app saves your device locally but cannot reach the cloud, the success screen shows:

Cloud sync failed — device saved locally

The printer still works on this tablet — you can print receipts, run reports, and use the device exactly as before. What you lose until cloud sync succeeds:

  • The device does not appear in the Portal for your organization.
  • Other tablets signed in to the same organization cannot see or take over the printer.
  • Reports and receipts that depend on the cloud counterpart are queued locally.

To recover:

Check your network and login

Make sure the tablet has internet access and that you are signed in to your e-bon account. If you were signed out when you paired, signing back in does not retry the sync automatically.

Remove and re-pair

Open the Devices tab, remove the device with the failed sync warning, then run discovery and pair it again. This is currently the only way to retry the cloud sync from the app.

Receipts you printed on the device while it was local-only are kept on the tablet. Once the device is re-paired and synced, future receipts will sync to the cloud as normal.

Know the limits of this screen

The Device Pairing screen is intentionally focused on saving the device. It does not:

  • Send a test print to confirm the protocol is correct. The first real print happens from the Receipts tab.
  • Open a connection to the printer to verify it is reachable. A printer that is off, out of Bluetooth range, or behind a firewall will still pair successfully and show as Offline in the device list afterwards.
  • Offer QR or NFC pairing. Use Device Discovery or Manual Connect.

If you need any of these, do them after pairing from the appropriate screen.

Avoid pairing problems

  • Have the printer powered on and in range before you start. Pairing succeeds either way, but the device will show as Offline until the app can actually reach it.
  • Use clear, unique names. Counter 1, Counter 2, Bar, Kitchen are easier than Datecs DP-25.
  • Tag locations if you have more than one so reports and the Portal can group printers by site.
  • Print one receipt right after pairing to confirm the protocol choice. If the printer does not respond, remove the device and re-pair with a different protocol chip.

Where to next

  • Device Discovery — the scan screen that finds Bluetooth and network printers.
  • Manual Connect — the fallback form for printers that do not appear in discovery.
  • Devices — your saved device list, status indicators, and remove flow.
  • Device Detail — per-device settings, signal info, and history.
  • Receipts — print your first receipt to confirm the new device works.
  • Offline & connection health — what to do when the cloud handshake or printer connection keeps failing.

Find your printer

Use the Find Printer screen in the e-bon app to scan for nearby fiscal printers over Bluetooth or your local network, read the signal strength, and pick the right device to pair.

Create a new receipt

Build a receipt on the device — add line items, pick the VAT rate and department, choose a payment method, then preview and print.